Pet Policy Couple Room Policy Family Room Policy

Orchid Tree General Terms and Conditions:

1. Accessibility:

Our property may not be designed for wheelchair access. Assistance may be required.


2. Occupancy Limit:

Rooms accommodate a specified number of individuals. Please adhere to occupancy limits.


3. Additional Guests:

For larger groups, pre-booking additional rooms is advised.


4. Discount Policy:

We do not negotiate prices. Orchid Tree offers premium services.


5. Security Measures:

Guests are advised not to carry valuables. 24/7 security and surveillance are in place.


6. Massage Services:

Complimentary Ayurveda massage is provided for one person. Additional massages are chargeable and must be booked in advance.


7. Room Service:

There is no room service. Tea and coffee are served at specific times.


8. Alcohol Policy:

Alcohol consumption is limited to rooms or designated areas. Prohibited around the swimming pool.


9. Kitchen Access:

Guests cannot enter the kitchen without consulting the on-site Property Manager.


10. Menu Changes:

We adhere to a fixed menu. Changes are accommodated only for specific circumstances.


11. Door Lock System:

Our rooms feature a high-quality lock system. Guests are encouraged to seek assistance for proper usage.


12. Room Allocation:

The room allocated during online booking is fixed and cannot be changed upon arrival.


13. Celebrations and Photography:

Special setups for birthdays and anniversaries are created upon pre-request without additional charges. Complimentary photography service is available.


14. Infant Parents Dining Space:

A dedicated counter is provided. Guests are responsible for self-cooking; staff assistance is not available.


15. Pet-Friendly Rooms:

An extra charge of Rs. 3000 applies for pet owners booking a non-pet-friendly room. Additional charges for deodorizing, deep cleaning, and air purification.


16. Property Damages:

A deposit is collected at check-in, refundable at check-out if no damages occur.


17. Laundry and Car Wash:

No personal laundry or car wash services provided.


18. Connectivity and Transportation:

Limited network connectivity; Wi-Fi is available in specific areas. No transportation services offered.


19. Activity Schedule:

Strict adherence to activity timelines. No special arrangements for missed activities.


20. Tea and Coffee Service:

Served only during specified hours.


21. Wellness Retreat Essence:

Orchid Tree focuses on yoga, meditation, mindfulness, and healthy living.


22. Decoration Policy:

No plastic or paper props allowed. Special requests for temporary decorations will not be entertained.


23. Transportation Damage:

We are not responsible for damage to personal transport


*Note: Guests are encouraged to read and accept these terms before making a reservation. Orchid Tree strives to provide a unique and mindful experience.*

Please note that we cannot be held responsible for any unreported missing items post-checkout. Regrettably, we are unable to deliver items to home addresses due to distance constraints. Thank you for your understanding.